The guarantee of the articles marketed by Rointe is 2 years for private users as provided for by Law 23/2003 of 10 July 2003 on Guarantees in the Sale of Consumer Goods, a period that will be modulated according to the nature of the product in question. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
Our guarantee covers any defect in the product that becomes apparent within a defined period. Please consult guarantees in the product page of the rointe.com online shop, the product manuals and instructions, the existence and conditions of after-sales services and commercial guarantees. All articles marketed by Rointe are guaranteed as to their quality.
The guarantee shall be void in the event of defects or deterioration caused by external factors, accidents, in particular electrical accidents, wear and tear, improper washing and use not in accordance with the instructions in the Supplier’s manual.
The guarantee shall not apply to apparent defects and defects of conformity of the product, for which any claim must be made by the user concerned within 7 days of delivery of the products. The guarantee shall not cover products damaged by improper use.
The images on the website are not contractual, but as close as possible to the finished product due to the multitude of variants that products can undergo due to customisation. The guarantee does not include the lack of accuracy of the product received with respect to the image displayed on the website.
The guarantee will only be effective on the presentation of an invoice or proof of purchase, which must be dated the day of purchase, with the commercial reference of the product in question. Any complaint must be dealt with by ROINTE’s after-sales service at the following e-mail address firstname.lastname@example.org or on the following telephone number (+353) 01 553 0523.
ROINTE is entitled to authorise a third party professional to carry out repairs under guarantee. The responsibility for the technical expertise and repair work remains with the latter, who will determine, and this report is binding on the parties, whether the product is indeed defective, the method of repair if necessary and above all the effective validity of the guarantee.
The guarantee is limited only to the replacement or repair of the defective product. If this proves necessary, then the expertise of the official technical services is binding. In case of replacement of the defective part or of the complete appliance, the costs of transport, disassembly and assembly are excluded from the guarantee. Any compensation for damages is excluded.
Damage caused by the after-sales service during the repair or replacement of a product shall be repaired or replaced by the latter at no charge to ROINTE.
The guarantee only covers products that have been subject to normal use in the conditions of use for which they are intended. The guarantee does not apply in the event of unforeseeable circumstances or force majeure.
The duration of the guarantee starts from the date of purchase by the user.