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*Valid for invoices dated from 01/03 to 30/04




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RointePRO Installer Club Terms and Conditions – April 2024

These terms and conditions tell you information about INDUSTRIAS ROYAL TERMIC SL t/a ROINTE IRELAND (“We”, “Us”, “Our”, “ROINTE”) and the terms and conditions (the “Terms”) on which We make available the RointePRO Club (the “Scheme”) to you.

1.1    The Scheme is made available by ROINTE (company number FC028985) whose registered office address is at 20 Harcourt Street, Dublin 2, D02 PF99 Ireland (“ROINTE”). Entries to this address will NOT be accepted.

1.2    These Terms apply to the Contract between you and Us for provision of the Scheme (the “Contract”). Please read these Terms carefully and make sure that you understand them before registering to participate in the Scheme. Please note that before registering for the Scheme you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to participate in the Scheme. You should print a copy of these Terms or save them for future reference.

1.4     We reserve the right to amend these Terms, the Website/App Terms of Use, the Privacy Policy, and/or the Cookie Policy at any time. By continuing to participate in the Scheme following any such amendments, Participants will be considered to have accepted such amendments.


2.1      The Scheme is a free Scheme which is made available to you on the basis that you are an competent installer of ROINTE products, have a legal and valid company with registration proof, and have been invited to participate. The Scheme is made available entirely at Our discretion and may be withdrawn at any time.

2.2       By participating in the Scheme, you confirm you have read, understood and accepted these Terms.

2.3       All participants of the Scheme must be aged 18 or over. By registering and participating, you are confirming to us that you are at least 18 years old and legally capable of entering into a contract for the Scheme.

2.4      All participants of the Scheme will be reviewed on an individual basis, and you may be required to provide proof of qualifications, certifications or company registration to demonstrate you are a competent installer of Rointe products.

2.5       By participating in the scheme, you confirm you will accept receipt of informative communication and materials from us, which includes marketing material directly regarding the Scheme.  For these purposes, reference to you also includes any individuals who you nominate within your business to receive such communications from us, please ensure you have their full permission to do so prior to proceeding.  You expressly agree to the receipt of such material via SMS messages, push notifications, direct mail and/or email. You may opt out of receiving these materials by SMS messages and/or email any time by clicking the ‘unsubscribe’ button on any of the SMS messages and/or emails you receive or by contacting us.

2.6      When registering for the Scheme you will be required to provide details of you personally and of your business. The Scheme shall only apply to Rointe products purchased in your personal or business name and for products purchased for use only within your business. The Scheme does not apply to Rointe products purchased through online websites; it only applies to Rointe products purchased through physical branches/stores of an electrical wholesaler.

2.7     The current Scheme Term operates from 01/01/2024 until 31/12/2024. These dates may vary from time to time.

2.8    Proof of purchase or invoice is requested to participate or gain rewards, this must be submitted within the Scheme Term, and with a purchase date within the Scheme Term as shown on the receipt/invoice. Proof of purchase submitted with a purchase date previous to the Scheme Term or after the Scheme Term will not be honoured. Any proof of purchase submitted will be verified and any item deemed incorrect against the form submitted, or deemed as unacceptable by Us will be cancelled and will not be counted for the promotion. Proof of purchases submitted on behalf of another person will not be accepted and joint submissions are not allowed. Once the first Participant proof of purchase is submitted, an Information Pack will be sent to the postal address on file.

2.9       The Scheme is only available to installers who are based in Ireland. This Scheme is not available to any public authority (or project work being delivered for these entities, for example a local authority or housing association project), electrical wholesaler or buying group.

2.10      The Scheme is run through the Participants Scheme App “RointePRO App”, which can be downloaded on iOS, Android or through the Web App. By downloading and using the Scheme App, you consent to these terms.

2.10       This decision made by Us following registration is final, but we do reserve the right to amend your membership at any time at our discretion.

2.11       The following are excluded from participation in this Scheme:

  1. employees of INDUSTRIAS ROYAL TERMIC, SL or its holding or subsidiary companies;
  2. employees of agents or suppliers of INDUSTRIAS ROYAL TERMIC, SL or its holding or subsidiary companies, who are professionally connected with the Scheme or its administration;

iii.  members of the immediate families or households of (i) and (ii) above living at the same address.


3.1      Upon successful registration, you become a participant of the Scheme and are eligible to receive rewards, offers and promotions.

3.2      Participants of the Scheme receive a general 3% cashback reward, in the form of an e-gift card, applied to the net value of proof of purchases (see 2.8) submitted to the Scheme. Up to a maximum of €1,000 e-gift card cashback can be claimed per Participant during the Scheme Term.

All claims and proof of purchase submissions must be made through the Scheme App within 30 days of the last date in December, with the e-gift card reward sent to the Participant no longer than 2 months after the end of the Scheme Term.

Rewards, e-gift card cashback or offers can only be issued to the named Participant of the Scheme, they cannot be transferred to another company or individual. No cash alternative is available, nor can the reward be exchanged for services or goods, ROINTE or otherwise, without written authorisation from Us.

Rewards, e-gift card cashback or offers are generally issued from a general voucher company such as Love2Shop, One4All or Highstreet Vouchers, or from specific companies such as Amazon or Apple, but they must always be issued as a digital voucher or gift card. We cannot issue physical vouchers or gift cards.

3.3      Participants of the Scheme also receive the authority to issue an extension of the ROINTE electronics guarantee for specific products to the end user. The Electronics Guarantee Extension allows the Participant to issue a 4 years electronics guarantee, instead of the standard 3 years, on ROINTE radiators and ROINTE towel rails (excluding the Milano towel rail). Participants can find the Guarantee Extension Form on the Scheme App. No cash alternative is available. Nor can the Guarantee Extension be transferred to another person, product or service.

3.4      For any additional promotions, prize draws, and other membership benefits offerings, you will be invited to participate either via email, or by display of information of the website to you. Within this communication the promotion eligibility criteria will be made clear, and a promotion date will be stated. If this is not stated, it is assumed that this promotion will run for the full Scheme Term. If you have not received an invitation email or other method of communication deemed suitable, nor have visibility of this promotion on your account, you will not be eligible for this promotion. If you are eligible, any activity deemed qualifying for the promotion will taken as your acceptance to participate. You can opt out of a promotion at any time by emailing We reserve the right to hold void, suspend, cancel, extend, or amend the promotions at any time if necessary, due to circumstances beyond our reasonable control. For specific promotion terms, these will be listed at the bottom of the main terms and conditions upon start of the promotion.

3.5      We reserve the right to alter, amend or remove rewards, offers and/or promotions at any time.

3.6   We reserve the right to exclude certain products from the Scheme proof of purchase eligibility entirely at Our discretion. This may also include temporarily excluding products which are the subject of a promotional offer.

3.7      If you are removed from the Scheme, for any reason, any outstanding points, e-gift card cashback or rewards at the time of removal or adjustment would be forfeited.

3.8   We reserve the right to correct any mistakes that are made in respect of the points issued to you but We recommend that you keep records of your transactions so that you can verify the information held on your account by us is accurate. Any queries in connection with the points accrued should be directed to Us as soon as possible after they arise.

3.9    Any reward or prize claims arising under the Scheme will be verified against Our records. The details on Our records are the only records which will be considered in calculating your rewards under the Scheme.

3.10   Upon redeeming your reward or prize, you may be given an option to choose from a selection of electronic vouchers. After your redemption has been approved, your redemption selection cannot be changed at a later date. For any prize draws or similar campaigns, you will be notified of what the prize offerings available are in advance within the campaign communications made available, in this instance you may not have a choice of prize issued and on these occasions you will be contacted to confirm issuing of the prize.

3.11   Rewards have no cash value, and no monetary equivalents are offered under the Scheme. Rewards cannot be transferred to other parties. No other alternatives will be offered.

3.12    The full redemption process can take up to 2 months after the Term closing date, but may exceed this time limit and we shall not be liable to you for any delay in processing your reward following redemption.

3.13      If you are issued with a reward or prize as part of the Scheme, We accept no liability for lost or stolen rewards.  If you have lost or had your reward stolen, please contact Us using the contact details provided above.


4.1      The Scheme is operated and managed by us. Any queries relating to the Scheme should be directed us via email to or via telephone on 01 553 0523.

4.2      If a Rointe staff member helps you register your account, it is your responsibility to ensure the registered details are correct and accurate. If you have any concerns about this or need to amend your details, you can do so via the RointePRO App or by contacting via email to or via telephone on 01 553 0523.

4.3      Rewards earned through the Scheme are issued by other third party companies. For queries related to rewards issued, please contact the third party company that supplied the reward.


5.1      The Contract, which comprises these Terms constitutes the entire agreement between you and us in relation to the Scheme and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

5.2      You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.

5.3     You and We agree that none of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.


6.1       The Website/App will guide you through the steps you need to take in order to register as a participant in the Scheme. Please take the time to read and check your registration information during the registration process. You will be sent an email confirming submission of your registration for the scheme. It is your responsibility to check you have submitted the correct details. If you wish to make any amends please contact us on the contact details above.

6.2      When completing the registration form, you must provide a valid email address that is registered to you by which you can be contacted throughout the duration of the Scheme. You must also provide an address and telephone number on which you can be contacted in connection with the Scheme.

6.3       Any correspondence in relation to the Scheme will be sent to the email address you have supplied. We accept no responsibility for emails you do not receive due to spam filters or subscriptions.

6.4    It is a condition of entry to the Scheme that all information given by you at registration is true, current, accurate and complete.  It is your obligation to notify us of any changes in the information submitted by you at registration and to ensure that your details remain accurate, correct and up to date.  Unless We expressly agree otherwise in writing, all communications that are sent to you will be sent to the email address or postal address that was provided by you at registration. We accept no liability for any failure to comply with Our obligations under the Terms where such breach is caused, directly or indirectly, in connection with your failure to supply correct information or update your information, or for any lost, delayed or undeliverable communications.

6.5    If you fail to provide all of the requested and required information, you may be disqualified from, and not permitted to participate in, the Scheme .

6.6       When you complete the registration form you will be required to confirm you have read, understood and accept these Terms. When you submit your registration form, you will be bound by these Terms, and at this point the Contract between us and you will be formed.

6.7       You are required to keep your personal account details safe and secure and you should not disclose these to anyone.

6.9       You may be required to complete the registration process in subsequent Scheme Terms.  However, if you are not asked to complete the registration process again, you agree that we may automatically renew your participation in the Scheme during each subsequent Scheme Term.

6.10       We will not accept any third party or joint registrations.  Only one registration per participant will be accepted.  Companies which are in the same group and are your subsidiaries or holding companies (as defined in section 1159 of the Companies Act 2006) shall be deemed to be part of the same account as the company in whose group they operate. Accounts which are found to be duplicate accounts shall be dealt with by us, who shall contact you to notify you of how these duplicate accounts will be managed. We reserve the right to refuse, merge or close accounts at any time.

6.11   We may terminate your participation in the Scheme immediately at any time and cancel or suspend any points, rewards, or prizes you have received if We have reasonable grounds to suspect or believe you have:

  1. acted in a way that harms Our goodwill or reputation or that of the third parties We engage directly or indirectly to manage the Scheme on Our behalf (including, without limitation (Third Parties));
  2. engaged in any illegal or fraudulent conduct or activities;

iii. collected or redeemed (or attempted to collect or redeem) points dishonestly or fraudulently;

  1. acted in a hostile, abusive or aggressive manner towards any of Our staff or the staff of Our Third Parties;
  2. knowingly provided false or misleading information at any time during your participation in the Scheme ; or
  3. breached or attempted to breach any of these Terms.

7.1       You can choose to withdraw your participation in the Scheme at any time by contacting sending an email to or via telephone on 01 553 0523. Any accumulated points, rewards, or prizes not redeemed by the date of withdrawal shall be forfeited and you will not be entitled to any financial or other compensation for any unredeemed reward points.

7.2       Except where We exercise Our right to cancel under clause 6.11, We may cancel, suspend or withdraw your right to participate in the Scheme at any time by notice in writing.  For the avoidance of doubt, this includes sending an email to the email address registered to your account. Your right to use any accumulated reward points will be forfeited and you will not be entitled to any compensation or damages from us or Our Third Parties.

  1. TAXES

8.1       We and Our Third Parties accept no responsibility for any tax liability arising from your participation in the Scheme.

8.2       Those persons who receive the benefit of rewards from the Scheme may incur a tax liability dependent on their employment status. The reporting of the reward or prize to the relevant authority and any tax liability and/or contributions arising from it is your responsibility or that of the person receiving the benefit of the rewards or prize. We and Our Third Parties accept no responsibility for any such tax liability or any failure by you or the individual to notify the relevant authorities.


9.1     We reserve the right to alter or amend the Scheme and/or the Terms at any time during or at the end of the Scheme .  If We amend the details of the Scheme and/or the Terms We will contact you to notify you of these changes.  You may withdraw from the Scheme at this point if you do not wish to continue to participate in the Scheme as a result of the changes.


10.1   This section provides the information of which we are obliged to make you aware, under the Data Protection Act 2018, the GDPR (which shall have the meaning given to it in section 3(10) and supplemented by section 2005(4) of the Data Protection Act 2018) (“DPA”), as updated from time to time. We confirm that at all times, we will process any personal data (being data relating to a living individual) provided by you to us, in accordance with the DPA.

10.2    In order to participate in the Scheme, you need to consent to us processing your data (including personal data) in order to operate the Scheme.  By agreeing to these Terms, you will be deemed to have consented to such processing.  You can object to such processing at any time by contacting us.  However, you must understand that if you do not allow Us to process your data, you will not be able to participate in the Scheme. If you need us to clarify in any more detail how your data is processed, you can contact us at any time.

10.3    In order to provide the Scheme to you, we will collect and process the following data from you:

  1. Information about you that you give us by filling in the registration form on the Website/App or by corresponding with us by phone, e-mail or otherwise. This will include the personal details of any individual you nominate to administer your account, receive marketing communications, information and promotions, and any individual you nominate to receive information about the incentives made available to you as part of the Scheme. Such individual’s data shall be referred to as “Nominee Data” in these Terms. In these Terms reference to “your data” includes any Nominee Data.
  2. It is important that any individual, whose Nominee Data is supplied to us for the purpose of operating the Scheme, consents to us processing their Nominee Data for the purposes described above. Accordingly, you must bring these Terms to the attention of any such nominee.  By agreeing to these Terms you are confirming that you have brought to the attention of, and the nominee has agreed to, the processing of their Nominee Data for the purposes of operating the Scheme.

iii.    We may receive data about you from other sources.  For example, we may ask authorised agents to contact you to ensure the data we hold about you is correct and to determine any information which we need to operate the Scheme, which is currently missing from our records.

10.4   We will use your data for the following purposes only:

  1. To enable you to participate in the Scheme;
  2. To manage your membership of the Scheme. This will include:
  • contacting you to send you updates about your account.
  • contacting you to tell you about incentives which could be available to you. You must agree to receiving such updates to participate in the Scheme.  If you do not wish to receive updates, you will not be able to participate in the Scheme.
  • We may use your data to send marketing messages, information and promotions to you and any individuals you nominate to administer and/or receive information about rewards and incentives. These messages may be issued in various formats, including (but not be limited to) letters, emails and/or text messages.  You may contact us at any time to opt out of receiving such marketing messages and information.

You can obtain further information about how We process personal data by reading our privacy policy.

10.5     In relation to any personal data that We, process We  will:

  1. not retain any personal information you provide to us for longer than is necessary to provide the Scheme;
  2. ensure We, taking into account the costs of implementation and the nature, and purpose of the data processing, implement appropriate technical and organizational measures to protect your personal data.

11.1      Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation.

11.2     Subject to clause 12.1, We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for (1) any loss of profits, sales, business, or revenue (2) loss or corruption of data, information or software; or (3) any indirect or consequential loss.

11.3      Except as expressly stated in these Terms, We do not give any representation, warranties or undertakings in relation to RointePRO/the Scheme. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, We will not be responsible for ensuring that the Scheme is suitable for your purposes.


12.1      Any purchases and returns of products will be subject to our usual terms of trading, a copy of which are available on request.  These Terms do not amend the terms of trading between you and us, which will continue to apply.

12.2      We reserve the right to substitute any reward or prize with an incentive/reward equivalent value in the event of circumstances outside of our control.

12.3      We are not responsible for any third party websites that are made available to you as part of the Scheme, nor for any product information or services (including rewards) supplied through or in connection with such third party websites.

12.4      We will not be liable for any failure to perform, or delay in performance of our obligations under a contract that are caused by an event outside of our control. An event outside of Our control means any act or event beyond Our reasonable control including (without limitation) strikes, industrial action by third parties, civil commotion, terrorist attack, riot, invasion, fire, storm, flood, earthquake, epidemic or other natural disaster. We reserve the right to vary the Terms or cancel or suspend the Scheme at any time due to an event outside of Our control.

12.5      We may transfer Our rights and obligations under a Contract to another organisation, but this will not affect your rights or Our obligations under these Terms.

12.6      You may not transfer your rights or your obligations under these Terms to another business without Our express prior written consent.

12.7      This Contract is between you and us. Except for you or us, and (where applicable)  other third parties which supply rewards for the Scheme, no other person or entity shall have any rights to enforce any of its terms.

12.8      Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.9      If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

12.10      The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ireland. All of us irrevocably agree that the courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims). If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.


13.1 You acknowledge that all intellectual property rights, including, but not limited to, copyrights, patents, Trademarks and brand secrets of the product, the Product Software, the Services (i.e. the Sites, Web Applications and Mobile Apps) and the RointePRO Scheme are owned by Rointe or its affiliates or our licensors. Your possession, access, and use of the Product, the Product Software, and the Services do not transfer to you or any third party any rights, title, or interest in such intellectual property rights. Rointe and its affiliates, licensors and suppliers reserve all rights not granted in these Terms. Under these Terms, the Services are not sold to you but are licensed to you.


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


If you have any questions about these Terms and Conditions, you can contact us:

RointePRO Club Terms and Conditions:
  1. The RointePRO Club is open to professional installers, aged 18 or over AND resident in the United Kingdom, with a valid company registered on Companies House or with an NICEIC certificate, who provide their details using the form opposite. The Rointe Sales team (telephone 0203 321 5928 or email will validate your information via phone or email.
  2. By completing the form, or providing your details you shall be deemed to have accepted these Terms and Conditions, and given consent to be contacted through various communication channels to promote the RointePRO Club.
  3. The RointePRO Club process is as follows:

a) Go to and download the app.

b) Register on the app and fill in your details.

c) Go to the homepage and upload your invoices in PDF, JPEG or PNG format. After your first invoice has been uploaded and validated with the Rointe Sales team, your Information Pack will be sent to you.

4. The RointePRO Club runs from January to December each year.
  1. e) Entries on behalf of another person will not be accepted and joint submissions are not allowed.
  2. f) The 3% for e-gift cards is subject to the following conditions:
  1. The 3% is calculated on the net amount of all purchases of Rointe products (subject to our general terms and conditions) from an actual wholesaler throughout the year.
  2. It is not valid on purchases made from online websites, including our own.
  3. There is a maximum e-gift card reward amount of up to £1,000 per installer per year.
  4. All claims must be made within 30 days of the last date in December, with the e-gift card reward issued by the end of February.
  5. Gift cards will be issued as an e-gift card from Love2 Shop ( to the registered email address of the installer.
  6. Depending on the amount of the gift card, it may be split across multiple gift cards.
  7. No cash alternative is available, nor can the rewards of the Rointe Club be exchanged for goods or other prizes.
  8. Rewards must be issued to the named installer on our records, they cannot be transferred to any other person.
  1. g) The extended guarantees are subject to the following conditions:
  1.  The extension is from 3 years to 4 years on electronics only.
  2. Only valid when a registered RointePRO installer, installs the product.
  3. Only valid on ALL Rointe radiators and towel rails, from 3 to 4 years in the electronics, except for the Milano towel rail.
  4.  It is not valid on purchases made from online websites, including our own.
  5. No cash alternative is available. Nor can the guarantee be transferred to another person, product or service.
  6. h) ROINTE reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the RointePRO Club with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of ROINTE in all matters under its control is final and binding and no correspondence will be entered into.
  7. i) We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of the Rointe Club for any reason.
  8. j) If we reasonably believe that the Rointe Club is being used in violation of these terms, unlawfully or illegally, or non-fair usage is implied, we may reject or cancel any order or application to join RointePRO and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.
  9. k) From time to time certain products may be excluded from the RointePRO Club and any such exclusion will be notified to you.
  10. l) The RointePRO Club remains the property of INDUSTRIAS ROYAL TERMIC, SL. No aspect or feature may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission.
  11. m) ROINTE has no responsibility for invoice uploads that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the invoice upload is not proof of receipt by ROINTE.
  12. n) ROINTE shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen here, and in accordance with data protection legislation.
  13. o) ROINTE accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of joining the RointePRO Club or accepting any rewards offered. ROINTE further disclaims liability for any injury or damage to your or any other person’s computer relating to or resulting from participation in or uploading/downloading any materials related to the RointePRO Club.
  14. p) ROINTE shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.