General Terms and Conditions of Rointe Promotions

Promotion means a right to a discount (up to the amount indicated for each promotion) on the price of an order that meets the published requirements for each promotion. Said discount is applicable to the subtotal amount of the products and the shipping costs.

The promotions are only valid on the Rointe.com website and associated domains and for an order that meets the conditions of each promotion.

Promotions are subject to availability. Specifically, Rointe reserves the right to cancel a Promotion and refuse the use of a promotional code when the total value of the promotional codes already used exceeds a certain amount. Consult the specific rules of each promotion to see the amount in each case.

Promotions do not grant the right to place a specific order.

You will only be able to benefit from a Promotion for an order that fulfils the requirements to enjoy it and that you place through Rointe.com and its associated domains and enter the corresponding promotional code in the shopping basket.

You can only benefit from a Promotion if you are registered on this website as a user or customer.

Promotions can only be used at the time of placing an order that meets the requirements of each specific promotion. Under no circumstances may they be applied to an order already placed.

Promotions cannot be accumulated for the same order. A Promotional Code may not be used in conjunction with any other Promotional Code.

To benefit from a Promotion, you must enter your Code at the relevant point in the online checkout process for a qualifying order.

Promotions have no monetary value and are not redeemable for cash (or benefits in kind, such as gift vouchers).

Any amounts remaining after a Promotion has been used are non-transferable and non-refundable.

Promotions are only valid for the period stated and on the dates and for the products specified in each Promotion. Promotions may be limited to a maximum number of discounts, coupons or promotional codes.

The amount of the discount for a Promotion is stated in the individual requirements of each Promotion.

Where eligibility for a Promotion is subject to a minimum spend requirement and in respect of the purchase of certain products, this will be communicated to you when the Promotional Code is issued.

Where Promotions are subject to a minimum purchase amount, delivery charges are not included in the minimum purchase amount.

Where a Promotion has been communicated by email, the Promotional Code is not transferable and the email address provided in the order must match the email address to which the Promotion was sent.

In the case of a discounted order:

If you cancel an order you will not be entitled to a refund of the discount or to be offered the Promotion again; each promotion runs out at the time you consent to the purchase.

In the event of a return and refund, you will be refunded the amount you have paid for the purchase and in no event will you be refunded, in whole or in part, the amount of the discount.

If you amend an order, you will not be entitled to a refund of the Discount or the Promotion; if the order is maintained and the only changes are product additions, the value of the Discount will be maintained. If by changing the order you no longer meet the requirements of the Promotion, the Promotion will not apply to you.

Rointe reserves the right to cancel a Promotion or to refuse the enjoyment of a Promotion if it reasonably considers that the Promotion is being used in an illegal, unlawful, abusive or fraudulent manner. Among others, purchases made by the same person (natural or legal) through different user accounts to take advantage of the same promotion more than once are considered fraudulent, abusive or improper use.

If Rointe rejects a promotional discount presented as part of an order for any reason, Rointe will inform you of the correct amount of the order before accepting payment in order to give you the opportunity not to proceed with the order.

Rointe will not accept any liability to a customer for any financial loss arising from the rejection, cancellation or withdrawal of a Promotion by the shop, nor for the non-use or inability of a customer to use a Promotion for any reason whatsoever.

Any controversy or conflict that may arise as a result of the Promotions will be resolved in accordance with the legislation in force in Spain.

To the extent permitted by law, the parties, expressly waiving any other jurisdiction to which they may be entitled, agree to submit to the jurisdiction of the Courts and Tribunals of the city of Murcia.

By participating in this Promotion, the Participant affirms that he/she has read and accepted these General Terms and Conditions. These Terms and Conditions are subject to change as provided by applicable laws and regulations. The Promoter’s failure to enforce any of the Terms and Conditions set forth herein shall not constitute a waiver of such condition or term. If for any reason the Promotion does not run as planned, or if the Promotion is corrupted and/or does not allow for the proper performance of the Promotion in accordance with these Terms and Conditions, by reason of fraud, administrative failures, or otherwise, the Promoter reserves the right to, in its sole discretion, disqualify any individual who is involved in such action and/or to cancel, terminate, modify or suspend this Promotion. The Promoter, and other entities released shall have no liability whatsoever to any Participant who is disqualified as a result of a review of the Promotion.

DATA PROTECTION: In accordance with current regulations on the Protection of Personal Data, you are informed and you authorise Industrias Royal Termic, S.L. to use your data to carry out the management of promotions by accepting these terms and conditions. We also inform you that, if you wish to exercise your rights of access, rectification, deletion, data portability and limitation to the processing of your data, you can contact rgpd@rointe.com 

a) The Product Registration prize draw (the “Prize Draw”) is open to people aged 18 and over AND resident in Ireland or Great Britain, who provide their email address when registering their products. This Prize Draw is valid for ROINTE UK and ROINTE IRELAND.

b) Employees, installers, wholesalers, suppliers or agencies of INDUSTRIAS ROYAL TERMIC, S.L. t/a ROINTE UK, its group companies or their family members, or anyone else connected with this Prize Draw may not enter this Prize Draw.

c) Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.

d) To enter the Prize Draw you must complete the following actions:

1. Create an account at ROINTE websites.
2. Register your product following the instructions on site and upload your purchase invoice in PDF or JPEG format.
3. You will receive an email from FEEFO. Click the link to leave a review and gain one entry into the competition.

e) Entries on behalf of another person will not be accepted and joint submissions are not allowed.

f) ROINTE has no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by ROINTE.

g) Draws are made three times throughout the year with 1 winner per draw (3 winners per year, drawn in April, August and December). 

Each product registered with a relevant Feefo review qualifies as one entry into the draw.

h) One winner will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The draw will be performed by a random computer process and will take place within 7 working days of the Prize Draw (see point “g)” above.).

i) The winner will receive one Amazon online gift card worth 100.00 in either GBP or EUR (UK or Ireland) via email.

j) The winner will be notified by their registered email. If a winner does not respond to ROINTE within 14 days of being notified by ROINTE, then the winner’s prize will be forfeited and ROINTE shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 14 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited and ROINTE shall be entitled to select another winner.

k) The name and country of the winner can be obtained by sending an email to marketing@rointe.com.

l) The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.

m) ROINTE retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available.

n) The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on ROINTE’s reasonable request. The winner consents to the use by ROINTE and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner’s name for publicity purposes and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.

o) ROINTE shall use and take care of any personal information you supply to it as described in its privacy policy (UK here or Ireland here) and in accordance with data protection legislation. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your Prize Draw entry, and for the purposes outlined in paragraph “n)” above.

p) ROINTE accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. ROINTE further disclaims liability for any injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of ROINTE for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

q) ROINTE reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of ROINTE in all matters under its control is final and binding and no correspondence will be entered into.

r) ROINTE shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

s) These Terms of Use are governed by Spanish law. These Conditions of Use are subject to the provisions of Law 7/1998, on General Contracting Conditions, to Royal Legislative Decree 1/2007, on Consumers and Users, to Royal Decree 1906/1999, which regulates Telephone or Electronic Contracting, to Law 7/1996, on the Regulation of Retail Trade, and to Law 34/2002, on Information Society Services and Electronic Commerce.

In accordance with Article 29 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, contracts concluded electronically in which a consumer is a party shall be presumed to have been concluded in the place where the consumer has his or her habitual residence. 

Electronic contracts between entrepreneurs or professionals and users shall be presumed to have been concluded at the place where the service provider is established. In the event of any dispute arising from these general terms and conditions and for the resolution of conflicts, the parties submit, at their free choice, and waiving any other jurisdiction, to the courts and tribunals of the User’s domicile.