Updating your D Series firmware

Here we describe how to perform a firmware update for D Series products, from both the product and from the Rointe Connect app.

 

Please ensure that the product is connected to Wi-Fi and has an internet connection before you start.

Update from the Rointe Connect app

Access the Rointe Connect app with your username and password.

 

Click on the name of the installation/zone where the product to be updated is located. If you have zones/subzones, enter each of them until you reach the final zone.

 

Click on the name of the product to be updated.

 

Press the menu icon (top right of the screen) and select “Device Details”.

 

Now click on “Check for updates”. The screen will then show “Checking updates” or “Checking firmware update”.

 

If there are any updates the product screen will turn off and it will take a few seconds before it automatically turns back on again. The update speed will depend on the speed of the internet connection and Wi-Fi coverage.

 

Once the product has updated, go back to the app and click on “device details” again to check.

 

You will need to repeat the steps above for each individual product in your installation/zone/sub-zone.

1

Rointe Connect app select product/installation screen when updating firmware/software

2

Rointe Connect app select menu screen when updating firmware/software

3

Rointe Connect app select product details screen when updating firmware/software

4

Rointe Connect app check for updates screen when updating firmware/software

Congratulations! Your product should now be updated.

Rointe D Series electric radiator close up

Update from the Rointe product control panel

On your product control panel, press the menu button once. This is the top button with 3 horizontal lines on it.

 

Use the + button to highlight the settings icon (house with the leaf), then press the on/off button to select.

 

You will now be in a secondary settings menu. Use the + button to select the “i” information icon and press the on/off button to select.

 

You will now be in the software/firmware menu, which displays the current software version. Press the on/off button consecutively 3 times to go through the different information screens until you reach the “Check firmware” screen. Use the + button to highlight YES and press the on/off button to select.

 

If there are any updates the product screen will turn off and it will take a few seconds before it automatically turns back on again. The update speed will depend on the speed of the internet connection and Wi-Fi coverage.

 

You will need to repeat the steps above for each individual product you want to update.

1

Press menu button on D Series control panel to start Rointe Connect app firmware/software update

Press menu button

2

Select settings icon to update Rointe Connect app software/firmware

Use the + button to select the house icon, then press the on/off button.

3

Select information icon to update Rointe Connect app software/firmware

Use the + button to select the information icon, then press the on/off button.

4

Rointe Connect app current firmware/software installed screen

The current software version will show. Press the on/off button 3 times to go to “Check firmware update”.

5

Rointe Connect app firmware/software WiFi information screen 1

Screen one

6

Rointe Connect app firmware/software WiFi information screen 2

Screen two

7

Rointe Connect app authorise check firmware/software updates screen

Select YES using the + button, then press the on/off button.

8

Rointe Connect app checking firmware/software updates screen

The device will check for updates.

9

Updated Rointe Connect app software screen

If updates need to be done, your product screen will turn off and then turn back on automatically after a few moments.

Congratulations! Your product should now be updated.

View our helpful advice and tools, or contact our Support department.

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